5 Common Mistakes in Customer Retention (and how to avoid them)
Discover the 5 common customer retention mistakes that make you lose customers and how to fix them to grow your business. Stop filling a leaky bucket!
Category: Action
The Customer Journey, explained simply: stop asking on the first date
Discover what the Customer Journey is and how to map the customer’s path to create effective communication and build lasting relationships, increasing loyalty and sales.
Marketing Automation: the most human thing you can do for your customers
Automate to humanize. Enhance customer experience and retention with personalized communication, without excessive costs.
Personalised Customer Experience: how to make customers feel important (without having to become Amazon)
Discover how to create valuable communications and make customers feel important. The product is no longer enough: service and personalization make the difference.
Strategic CRM: how to use OKR, Tasks and KPIs to get 100% out of your CRM
Discover how OKRs, Tasks, and KPIs revolutionize your CRM. Turn goals into concrete actions and measure results for guaranteed business growth.
Omnichannel marketing: why ‘redoing the site’ is a mistake
Redoing the site or making ads without an omnichannel strategy is useless. Find out how to integrate channels and customer journey to get real results
Top 10 customer satisfaction trends in 2024
10 insights to improve your customers’ satisfaction and your company’s results. Trends of 2024.
Customer retention: Hold on to your customers!
Want to know why retaining customers is a winning move for SMEs? Here are the numbers, the benefits and the right moves to do it without spending a fortune.
How McDonald’s manages to talk to everyone-and be understood
Discover how McDonald’s tailors communication to diverse global cultures, applying Hofstede’s 5 dimensions to effectively connect with each market.
Funnel Marketing: purposes and problems!
Funnel marketing: let’s discover together how to widen the funnel to improve the performance of our processes